TERMS AND CONDITIONS / WARRANTY FOR PRODUCTS IN USE

Please follow these steps against faulty workmanship or materials for a warranty claim:

1. Take photographs of the issue/s at hand
2. Send the photos and supporting documents (Tax Invoice) via email to the salesperson (or closest branch) who dealt with your order.
3. The salesperson will get back to you within 2-3 working days from the time of receiving the photos with a possible resolution.
4. Thereafter the salesperson will indicate whether the issue/s fall within Bloc Outdoor's warranty terms. If the item/s do fall within the warranty terms/period, the salesperson will notify the client.
5. The warranty is solely at Bloc Outdoor's discretion i.e whether the item/s will be replaced and/or repaired.
6. Whether or not the issue/s fall within Bloc Outdoor's warranty terms it is the sole responsibility of the client to deal with logistics/admin/costs involved in getting the items back to the Bloc Outdoor Factory.
7. Once the issue/s have been resolved the relevant salesperson will send a notification of completion.
8. It is then the sole responsibility of the client to deal with logistics/admin/costs involved in getting the items from the Bloc Outdoor Factory back to the designated location.
9. Bloc Outdoor will under no circumstance be held liable for any claim/s that may arise as compensation from the client due to the loss/damage/inconvenience that may be incurred due to non-compliance in relation to the above, other than the obligation to honour the warranty.
10. Bloc Outdoor will not loan items while the item/s are being repaired or replaced.

Terms and Conditions | Returns / Warrantee's on Delivery/Receiving of Goods

1. A delivery means receiving goods onto the client's property and not the area where the goods are to be positioned unless alternative arrangements have been made with the salesperson.
2. In this case it is the client's responsibility to ensure adequate access to where furniture needs to be delivered. The area needs to be free and clear of any obstructions. Any damage caused due to any obstruction, narrow passages, stairways, overhead obstacles will not be liable for a claim and at the client's risk and cost. At any stage it is up the courier/delivery company discretion to decline a clients request if they feel it is unsafe to do so or if they are spending too much time on site. In such a case the furniture will be placed anywhere where it is suited to do so.
3. Please check and inspect your purchase/ furniture to ensure that it is correct and not damaged. Please note any damages or discrepancies on the delivery note when signing for acceptance. Failure to do so in particular to transport damage will forfeit any claim as damaged could be caused after delivery by another person or client.
4. It is also important to report damages within 48 hours to the relevant salesperson with supporting photos via email.
5. The salesperson will get back to you within 2 working days from the time of receiving the photos on a resolution. BLOC Outdoor will be responsible for any transport costs should it be a fault of theirs. Lead times could be expected for replacements.
6. BLOC Outdoor will under no circumstance be held liable for any claim that might arise as compensation from the client due to the loss or damage/inconvenience they might incur as a matter of the above.